Questions?

Drop us a line at support@boodlemobile.co.za or check out our FAQs!

  • What payment durations do you offer?

    We offer flexible payment durations tailored to your budget. You can choose to rent your device over a period of 4, 6, 9, or 12 months. Each plan features a clear initial payment up front, followed by predictable monthly rental payments.

  • What extra accessories come with my phone?

    Every single order comes packed with R1200 in free extras to keep you fully equipped from day one. Your phone arrives bundled with:

    • Free delivery straight to your door
    • A protective device cover
    • Screen laminate protection
    • A portable battery bank
    • Earphones
    • Built-in Risk Cover

  • Who can use Boodle Mobile?

    Any South African resident over the age of 18 with a valid ID number, cellphone and address can use Boodle Mobile.

  • What if I miss a payment?

    If a monthly rental payment is missed your phone will be temporarily locked remotely. You won’t be able to use the device until your account is brought up to date. As soon as the missed payment is successfully settled, the phone unlocks automatically and instantly, allowing you to resume normal use.

  • Why did I not meet the credit criteria?

    We understand how frustrating it must be when a purchase is declined, however our process ensures that we support responsible spending habits. Remember, each purchase is a new decision, so one rejection doesn’t mean that all future purchases will automatically be declined.

    If you were declined, then you may have a poor credit history or no history at all. Although we’re unable to change the outcome of an automated credit decision, we can help you with tips to improve your credit score so you have better luck next time. Get in touch with our support centre to learn more.

  • Can I settle early?

    Of course! We love early birds. You can settle online or via our support centre. Just remember that it’s not possible to settle in a store.

  • How does the included Risk Cover work?

    Risk Cover is automatically included in your monthly rental pricing to protect the device while it is in your care

    If your device is lost, stolen, or damaged, the process works as follows:

    1. Report it Immediately
    You must notify Boodle Mobile by phone and in writing within 48 hours of the incident.

    2. Submit Your Documents
    You have 5 business days from the event to submit:

    • A completed Boodle incident report and claim form.
    • A signed affidavit.
    • A SAPS case number (essential for theft or loss claims).
    • The device details (Model, IMEI, and Serial Number).

    3. The Risk Contribution Payment
    To receive your replacement phone, you will be responsible for a one-off Risk Contribution Payment equal to 25% of the device’s replacement value OR R750 (excluding VAT)—whichever amount is greater.

    4. Get Your Replacement
    Once your documents and the contribution payment are approved, we will issue you a replacement device of equal or higher value (subject to stock availability).

    Important Notes: Replacement devices are limited to one per rental period. If a claim is reported late, rejected, or missing documents, you will remain fully liable for the monthly rental payments as well as the full cost to repair or replace the device.

  • Am I able to change my payment details?

    Yes! Simply log in to your customer profile to make any changes to your payment details at any time. Feel free to contact our support centre if you need assistance.

  • How do I view my upcoming payments?

    Once you’ve logged in to your customer profile, you’ll be able to see all your purchases and view your upcoming payments.